Roaming with a JT SIM card

If you have a USA SIM please view it's user guide here

We hope you are enjoying your new SIM Card, if you still need to set up the service, please make sure you complete these steps:

  1. Activate your SIM card
  2. Purchase credit or a data plan
  3. Set up data on your device
  4. Manage your account

If you need assistance please refer to the following:


Activate your SIM

  1. Visit www.rechargeminutes.com or open the JT Travel App (download free from the App Store or Google Play)
  2. Enter the SERIAL CODE printed on your SIM card
  3. Follow the prompts
  4. Once you complete the process you will receive your +44 Global number. You will require this number to access your account as well as the PIN your selected.

Please note: You may be required to purchase credit to activate

Set up your device

  1. Ensure your device is unlocked and works with the frequency of the countries you are travelling to
    Here are some examples:
    Countries 2G capabilities 3G capabilities 4G/LTE capabilities
    Australia Not Available UMTS 850, 900, 2100 LTE 700, 850, 1800, 2100, 2300, 2600
    Brazil GSM 850, 900, 1800, 1900 UMTS 850, 2100 LTE 1800, 2600
    Canada Not available UMTS 850, 1700, 1900 LTE 700, 850, 1700, 1900, 2100
    Fiji GSM 900 UMTS 900, 2100 Not available
    France GSM 900, 1800 UMTS 900, 2100 LTE 700, 800, 1800, 2100, 2600
    Germany GSM 900, 1800 UMTS 2100 LTE 800, 1800, 2600
    Hong Kong GSM 900, 1800 UMTS 850, 900, 2100 LTE 900, 1800, 2300, 2600
    Indonesia GSM 900, 1800 UMTS 900, 2100 Not available
    Italy GSM 900, 1800 UMTS 900, 2100 LTE 700, 1800, 2600
    Japan Not available UMTS 800, 900, 1500, 1700, 2100 LTE 700, 800, 900, 1500, 1800, 2100, 2500
    Mexico GSM 850, 1900 UMTS 850, 1700, 1900, 2100 LTE 1700, 1900
    Spain GSM 900, 1800 UMTS 900, 2100 LTE 1800, 2600
    Thailand GSM 900, 1800 UMTS 850, 900, 2100 LTE 2100
    United Arab Emirates GSM 900, 1800 UMTS 2100 Not available
    United Kingdom GSM 900, 1800 UMTS 900, 2100 UMTS 800, 1800, 2100, 2600
    United States Not available UMTS 850, 1700, 1900, 2100 LTE 700, 1700, 1900, 2100, 2300
  2. Choose the correct SIM size required for your device and push it out from the plastic card
    standard SIM micro SIM nano SIM
    BlackBerry Bold 9700
    Motorola RAZR V
    Motorola XT720
    JT Travel Buddy
    JT Journey
    JT Smart devices (2, XL)
    Samsung Galaxy S4-S5
    Samsung Galaxy Note 2-4
    iPhone 5-8, X
    Samsung Galaxy S6-S10
    Samsung Galaxy Note 5-9

    Refer to your device user manual for more information

  3. Turn off your device and insert the SIM in the SIM slot or tray
  4. Turn your device on. Once connected to a network, set up data (refer to one of the Setting up data and internet sections listed below)
  5. You are good to go!

Access and manage your account

Make a call

To make a call using our service you will need to dial:

+ country code area code phone number

Example: To call (213) 337-5555 in the US, you need to dial:

+ 1 213 3375555

Please note, you must dial the country code even if you are making a local or national call and drop the leading zero if the number you are calling has one.


Calling Experience

When making a call, after dialing the number, you will experience one of the following:

DIRECT CALLING

Your call is connected as if you were back home


Countries where you will experience Direct Calling:

Africa
Burkina Faso
Cameroon
D.R. Congo
Egypt
Ghana
Ivory Coast
Kenya
Morocco
Mozambique
Niger
Nigeria
South Africa
Togo
Tunisia
Uganda

Oceania
Australia
Fiji
Nauru
New Zealand
Papua New Guinea
Western Samoa

Caribbean
Anguilla
Antigua &
Barbuda
Aruba
Bahamas
Barbados
Bermuda
British Virgin
Islands
Cayman
Islands
Dominica
French Guiana
Grenada
Guadeloupe
Haiti
Jamaica
Montserrat
Netherlands
Antilles
St Kitts &
Nevis
St Lucia
St Vincent -
& The Grenadines
Trinidad & Tobago
Turks & Caicos

Europe
Albania
Austria
Belarus
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Cyprus
Czech Rep
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Guernsey
Hungary
Iceland
Ireland
Isle Of Man
Israel
Italy
Jersey
Latvia
Lithuania
Luxembourg
Malta
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russia
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom

North America
Canada
United States

South America
Belize
Bolivia
El Salvador
Guyana
Panama
Suriname

Asia
Afghanistan
Armenia
Azerbaijan
Bangladesh
Brunei Darussalam
Cambodia
East Timor
Georgia
Hong Kong
India
Indonesia
Kazakhstan
Kuwait
Kyrgyzstan
Laos
Macau
Malaysia
Myanmar
Pakistan
Philippines
Saudi Arabia
Singapore
South Korea
Sri Lanka
Tajikistan
Thailand
Uzbekistan

CALL BACK


Our server receives the request and disconnects your call for 10 to 30 seconds


Your phone rings back


Your call is connected a few seconds after you answer

Countries where you will experience Call Back:

Africa
Algeria
Angola
Benin
Burundi
Cameroon
Cape Verde
Central African
Republic
Chad
Comoros
Congo
Djibouti
Equatorial Guinea
Gabon
Gambia
Guinea
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritius
Namibia
Rwanda
Sao Tome
& Principe
Senegal
Seychelles
Sierra Leone
South Sudan
Sudan
Tanzania
Zambia
Zimbabwe

Oceania
American Samoa
French Polynesia
Guam
Maldives
New Caledonia
Tonga

Caribbean
Costa Rica
Cuba
Dominican Republic
Martinique

Europe
Aland Islands
Andorra
F.Y.R Macedonia
Faroe Islands
Greenland
Liechtenstein
Moldova
Serbia

Middle East
Bahrain
Iran
Iraq
Jordan
Lebanon
Oman
Palestine
Qatar
Syria
Saudi Arabia
United Arab Emirates

North America
Mexico

Central America
El Salvador
Guatemala
Honduras
Nicaragua
Panama

South America
Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
French Guiana
Peru
Uruguay
Venezuela

Asia
China
Japan
Macau
Mongolia
Myanmar
Nepal
Taiwan
Turkmenistan
Vietnam

Aeroplanes
Cruise Ships

Send a text message

To send a text message using our service you will need to enter:

+ country code area code phone number

Example: To send a text message to (213) 337-5555 in the US, you need to enter:

+ 1 213 3375555

Please note, you must include the country code even if you are sending a local or national text message and drop the leading zero if the number you are contacting has one.

Set up data and internet - Android devices

  1. Open Settings
  2. Go to Roaming
  3. Switch on Roaming option

Set up data and internet - Apple devices

  1. Open Settings
  2. Go to Data Roaming
  3. Turn on Data Roaming

Set up data and internet - WiFi Hotspots

Refer to your device's manual to do the following:

  1. Access your device's settings
  2. Change APN to 'mobiledata'
  3. Ensure data roaming is switched on

If you purchased a JT Hotspot from us, it is pre-configured and you can start using the data service straight away. For troubleshooting, please refer to the userguide (752KB)

Download user guide

Téléchargez une version imprimable du guide d'utilisation (PDF file).